Data Protection Policy

1. Introduction

1.1 Freshour Co., Ltd. is committed to safeguarding the privacy and personal data of its customers, employees, and other stakeholders.
1.2 This Data Protection Policy outlines our commitment to data protection, the principles we follow, and the procedures in place to protect personal data.

2. Scope

2.1 This policy applies to all personal data collected, processed, and stored by Freshour Co., Ltd., whether in electronic or paper format.

3. Data Collection and Usage

3.1 Freshour Co., Ltd. collects personal data for specific and lawful purposes, such as order processing, delivery, and customer support.
3.2 Personal data is only used for the purposes for which it was collected, and consent will be obtained when required.

4. Data Security

4.1 Freshour Co., Ltd. has implemented technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.
4.2 All employees are required to follow security protocols and are educated on the importance of data protection.

5. Data Retention

5.1 Personal data will be retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Data Sharing

6.1 Personal data may be shared with third parties (e.g., payment processors, delivery services) only when necessary for the fulfillment of orders and services.
6.2 Third parties will be contractually bound to maintain data security and privacy standards.

7. Rights of Data Subjects

7.1 Data subjects have the right to access, rectify, and delete their personal data. 7.2 Data subjects can contact Freshour Co., Ltd. at admin@freshourmarket.com to exercise these rights.

8. Data Breach Response

8.1 In the event of a data breach, Freshour Co., Ltd. will follow a breach response plan to mitigate and report the breach as required by law.

9. Data Protection Officer

9.1 Freshour Co., Ltd. has appointed a Data Protection Officer (DPO) to oversee data protection efforts. The DPO can be reached at admin@freshourmarket.com.

10. Compliance with Data Protection Laws

10.1 Freshour Co., Ltd. will comply with all applicable data protection laws and regulations, including Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA).

11. Training and Awareness

11.1 All employees and relevant stakeholders will receive training and awareness programs on data protection principles and practices.

12. Review and Revision

12.1 This policy will be reviewed and updated regularly to ensure it remains in compliance with relevant laws and industry standards.

13. Contact Information

For questions, concerns, or requests related to data protection, please contact Freshour Co., Ltd. at admin@freshourmarket.com or +6695-530-9183.