Privacy Policy

1. Introduction

1.1 Fresh Hour Company Limited (“Fresh Hour,” “we,” “our,” or “us”) values ​​your privacy and is committed to protecting your personal information. This Privacy Policy outlines our practices for collecting, using, disclosing, and protecting your personal information.

2. Information We Collect

2.1 We may collect various types of information, including but not limited to:

  • Personal information: Name, contact information, and payment details.
  • Transaction data: Information related to purchases, orders, and payments.
  • Location data: Information about your device's location when using our services.
  • Usage data: Information about how you interact with our website or app.
  • Communication data: Information provided when you contact us, such as customer support inquiries.

3. How We Use Your Information

3.1 Freshour may use your personal information for the following purposes:

  • To provide and maintain our services.
  • To process and fulfill your orders.
  • To respond to your requests and inquiries.
  • To improve our services and user experience.
  • To communicate with you about your orders and promotions.
  • To comply with legal obligations.

4. Data Sharing

4.1 We may share your personal data with third parties in the following situations:

  • With service providers who assist in providing our services.
  • With payment processors to facilitate transactions.
  • With delivery services to fulfill orders.
  • With your consent or as required by law.

5. Data Security

5.1 Freshour takes appropriate measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction.

6. Your Rights

6.1 You have the right to:

  • Access and review your personal information.
  • Correct inaccuracies in your personal data.
  • Delete your personal data.
  • Withdraw your consent where applicable.
  • Raise objections to the processing of your personal data.
6.2 To exercise these rights or for any privacy-related concerns, please contact us at admin@freshourmarket.com

7. Cookies and Similar Technologies

7.1 We may use cookies and similar technologies to enhance your user experience and collect usage data. You can manage your cookie preferences through your browser settings.

8. Children's Privacy

8.1 Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we have collected personal data from a child, please contact us to have it removed.

9. Changes to this Privacy Policy

9.1 Freshour reserves the right to update and amend this Privacy Policy. We will notify you of any changes by posting the revised policy on our website or app. Your continued use of our services constitutes your acceptance of the revised policy.

10. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact Freshour Co., Ltd. at admin@freshourmarket.com or +6695-530-9183.