Refund Policy

At Freshour Co., Ltd., customer satisfaction is our top priority. We strive to provide you with the highest quality products and services. However, we understand that there may be instances where you may need to request a refund. Please review our refund policy below for more information on how we handle various situations:

1. Expired Products:

If you receive a product that has expired, please contact our customer support team within 1 day of receiving the item. We will arrange for a return or exchange of the expired product.

2. Wrongly Delivered Products:

In the rare event that you receive the wrong product, please notify us immediately. We will work swiftly to arrange for the correct product to be sent to you.

3. Spoiled or Rotten Products:

We take great care to ensure that our products are delivered to you in the freshest condition possible. If you receive a product that is spoiled or rotten, please contact us within 1 day of receiving the item. We request photos or additional information to assist in our investigation. Once verified, we will either replace the spoiled product or issue a refund to your original payment method. General Terms and Conditions:

• Requests for refunds must be made within 1 day of receiving the product.
• Refunds will be issued to the original payment method used for the purchase.
• In some cases, we may request the return of the product before issuing a refund.
• Refunds may take 7 business days to process and appear in your account.
• Shipping charges are non-refundable.
• Freshour Co., Ltd. reserves the right to refuse any refund request if it violates our terms and conditions.

Contact Us:

If you have any questions or need assistance with a refund request, please contact our customer support team at admin@freshourmarket.com or +6695-530-9183.

We value your business and are committed to providing excellent customer service. Thank you for choosing Freshour Co., Ltd.