FAQs

Welcome to our Freshour's Frequently Asked Questions section. Here, we've compiled a list of common queries to make your shopping experience easier and more convenient.

To place an order, simply visit our website or use our mobile app. Browse our selection, add items to your cart, and proceed to checkout.

We deliver to Bangkok Metropolis. Delivery times may vary, but you can choose a convenient time slot during the checkout process.

We accept various payment methods, including credit cards, debit cards, and other online payment options. You can find the full list of accepted payment methods during checkout.

Yes, you can track your order's delivery status through our website or app. You will receive updates on the progress of your order.

We have a comprehensive refund policy that covers various scenarios, including expired products, wrongly delivered items, and spoiled or rotten products. You can find more details in our Refund Policy section.

You can contact our customer support team by emailing us at admin@freshourmarket.com or by calling +6695-530-9183.

Yes, we often run promotions and offer discounts to our customers. Stay updated by visiting our website or subscribing to our newsletter for exclusive offers.

We take data protection seriously. Your personal information is safeguarded according to our Privacy Policy, and we use industry-standard security measures to protect your data.

You may be able to make changes or cancel your order, depending on its status. Please contact our customer support team for assistance.

We welcome your feedback and suggestions. You can reach out to us through our contact details, and we appreciate your input to help us improve our services.